Privacy Statement

This information relates to www.bodymatrix.ca, here after referred to as 'our web site'.
If you feel that this policy is not being abided by, please contact webmaster@bodymatrix.ca

Information Collection and Use
Body Matrix is the sole owner of any information collected on our web site. We will not sell, share, or rent this information to any third parties.

Links
From time to time, this web site will contain links to other sites. Be aware that we, Body Matrix are not responsible for the privacy practices of such other sites. However, it must be noted that Body Matrix will only link to sites which have been vetted at a previous date, and with the agreement of the other site holder. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our web site.

Security
This web site takes every precaution to protect our users. We also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information, is restricted in our offices and is not for sell, share or rent. Only employees with proper approval can access this information with strict policies and guidelines inforced.

Terms

Commitment and Attitude
Our programs consist of some form of physical exercise under the direction of a Body Matrix trainer. Training may include, but is not limited to, weight and/or resistance training, cardiovascular training, stretching, and floor mat exercises.

A large portion of your success will be based on commitment to follow instructions and attitude towards the fitness/nutrition program. Body Matrix cannot guarantee results, but my willingness to work hard will improve the opportunity of success.

Late, Absent, Cancellation Policy
Body Matrix works on an appointment-based schedule to allow you the private and individualized time required for your personal training session.

Sessions will generally be based on a 60 minute time frame. Please be onpunctual for your appointments. If you are late for a session, it will still end at the scheduled time. If you are more than 15 minutes late for a session, it will be considered a no-show and you will be required to pay the full fee of the session.

Due to this appointment-based schedule, it is important that clients provide their trainer with sufficient notice when they need to cancel an appointment. This means a cancellation should be made at least 12 hours before the scheduled appointment. Failure to cancel a training session may result in the client being charged for the session. Should the client wish to reschedule an appointment, a minimum of 12 hours notice is required. We will do our best to accommodate this.

Refund Policy
If you are not satisfied with our services, we will be happy to refund services not performed.

Payment Policy
Sessions will be pre-paid and will be due at the time of the initial appointment. Single sessions are good for 90 days from the original date of purchase.

E-mail: info@bodymatrix.ca